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  • News
  • October 05, 2017

Ontario Expanding Protection for Consumers Making Big Purchases

Proposed Changes Improve Protections for Building a New Home and Buying Travel, Real Estate and Event Tickets

Ontario is introducing legislation that would, if passed, strengthen protection for consumers making significant purchases like buying event tickets or travel services, and purchasing or selling real estate, including newly built homes.

Tracy MacCharles, Minister of Government and Consumer Services, made the announcement today in Toronto.

The Strengthening Protection for Ontario Consumers Act would:

  • Strengthen confidence in Ontario's new home warranties and protections by introducing significant changes, including the creation of two administrative authorities -- one to administer the new home warranty program and one to regulate new home builders and vendors.
  • Introduce stronger rules and professional standards in the real estate sector, including new measures to address conflict of interest issues that arise in multiple representation situations and heavier fines for Code of Ethics violations by real estate professionals.
  • Further protect consumers buying travel services by enabling the creation of new rules for representations, such as advertising by out of province travel businesses that target Ontarians, creating new registration requirements for individual travel salespersons and improving compliance with the rules by enhancing enforcement tools, such as administrative penalties.
  • Help prevent ticket fraud and excessive markups in the resale ticket market, including banning ticket bots and the sale of tickets that were purchased using bots, capping the resale price of tickets at 50 per cent above face value, requiring businesses selling or reselling tickets to disclose key information to consumers and establishing new enforcement measures.

Strengthening consumer protection is part of our plan to create jobs, grow our economy and help people in their everyday lives.

Quick Facts

Background Information

Additional Resources


Tracy MacCharles

“I am pleased to introduce proposed legislation that will provide consumers with the protection they deserve when making significant purchases — like a new home, a dream vacation or concert tickets. Building a fair, safe and informed marketplace is a key priority of this government. We are committed to strengthening consumer protection and making it work better for everyone.”

Tracy MacCharles
Minister of Government and Consumer Services

Yasir Naqvi

“Stronger rules for buying and selling tickets will help give fans a fair shot at getting music, sports or theatre tickets. Our proposed changes will ban bots and excessive mark ups, prevent fraud, and provide more information in the ticket industry. We are putting fans first by making the industry more transparent and tickets more affordable.”

Yasir Naqvi
Attorney General

Media Contacts

  • Mahreen Dasoo

    Minister of Government and Consumer Services Office

  • Sue Carroll

    Ministry of Government and Consumer Services

  • Andrew Rudyk

    Attorney General’s Office

  • Emilie Smith

    Ministry of the Attorney General

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